Frequently Asked Questions
Everything you need to know about our artisanal French ovenware.
What makes Emile Henry ceramic cookware unique?
Our cookware is handcrafted in France using HR Ceramic (High Resistance), which allows for even heat distribution and superior heat retention. It is highly resistant to thermal shock, meaning it can go directly from the freezer to a hot oven.
Is Emile Henry cookware dishwasher and microwave safe?
Yes, all Emile Henry products are designed for everyday use and are safe for the dishwasher, microwave, oven, and broiler. The durable glaze resists scratching and chipping even with frequent cleaning.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for damaged items?
We take great care in packaging our ceramics, but if your item arrives damaged, please contact our customer service within 48 hours. We offer a 10-year guarantee against manufacturing defects and will provide a replacement for broken items.
Can I use my ceramic bakeware on the stovetop?
Most of our traditional bakeware is designed for oven use only. However, our 'Flame' line is specifically engineered for use on all direct heat sources, including gas, electric, and halogen stovetops.
Are the glazes used in your products lead and cadmium-free?
Absolutely. All Emile Henry products are made from natural materials and our glazes are 100% food-safe, containing no lead or cadmium.